Privacy Policy

1. Introduction

BH Holidays ("Kerala Tour Information," "we," "us," or "our") operates the website keralatour.info. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our services, you agree to the collection of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

• Personal details (name, email, phone number) when you request a quote or contact us
• Travel preferences and destination interests
• Payment information (processed securely via third-party payment gateways)
• Usage data including IP addresses and browser information
• WhatsApp messages if you communicate with us via the platform

3. How We Use Information

The information we collect is used for:

• Processing tour bookings and providing travel services
• Responding to inquiries and sending quotes
• Communicating updates about bookings and travel plans
• Sending promotional offers and travel updates (with your consent)
• Improving our website and services
• Complying with legal obligations

4. WhatsApp & Communication

If you contact us via WhatsApp or provide your WhatsApp number, we may use it to communicate about your bookings and respond to inquiries. We respect your privacy and will only use WhatsApp communication for service-related purposes. You can opt out at any time by requesting discontinuation.

5. Data Sharing

We do not sell your personal information. We may share your data with:

• Hotel partners and service providers to fulfill your bookings
• Transportation providers (cab services, houseboat operators)
• Third-party payment processors for secure payment handling
• Legal authorities when required by law

6. Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage
• Provide personalized content and recommendations

You can disable cookies in your browser settings, though this may affect some website functionality.

7. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining industry-standard protections for your data.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. User Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of promotional communications
• Withdraw consent for data processing

To exercise any of these rights, contact us at quote@KeralaTour.info.

10. Contact Information

For privacy-related queries or to exercise your rights, contact us:

• Email: quote@KeralaTour.info
• Phone: +91 96439 61776
• Address: NH-47, Edayappuram Road, Near Thaikkatukara Service Co-operative Bank, Thottumug, Kochi, Kerala 683108

11. Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.